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Terms & Conditions

Last Updated: June 5, 2026 • Effective Date: June 5, 2026

Please read these Terms and Conditions ("Terms," "Agreement") carefully before using the website located at www.rojasgroupmedia.com or engaging any services offered by RojasGroupMedia ("Company," "we," "our," or "us"). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Acceptance of Terms

By accessing or using our website or services, you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms, and agree to be bound by them. If you are using our services on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.

2. Services Description

RojasGroupMedia provides AI-powered receptionist, lead qualification, appointment booking, automated follow-up, and customer re-engagement services for local businesses ("Services"). The specific scope, features, and pricing of the Services applicable to your engagement are set forth in the service agreement, proposal, or order form agreed upon between you and RojasGroupMedia.

3. Account and Registration

To access certain Services, you may be required to provide accurate and complete information about yourself and your business. You are responsible for maintaining the confidentiality of any login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Payment Terms

Services are provided on a monthly subscription basis, billed in advance. A one-time setup fee may apply depending on the plan selected.

  • Billing Cycle: Your subscription renews automatically each month on the anniversary of your start date unless cancelled.
  • Payment Method: You authorize us to charge your designated payment method for all applicable fees.
  • Late Payments: If payment is not received, we reserve the right to suspend or terminate Services after providing reasonable notice.
  • Price Changes: We may change our pricing at any time. We will provide at least 30 days' advance written notice before any price change takes effect.
  • Taxes: You are responsible for all applicable taxes. Prices listed do not include taxes unless expressly stated.

5. Cancellation and Refunds

All plans are month-to-month with no long-term contracts. You may cancel your subscription at any time by providing written notice to rojas@rojasgroupmedia.com at least 5 business days before your next renewal date. Upon cancellation:

  • Your Services will remain active through the end of the current billing period.
  • We do not provide pro-rated refunds for unused portions of a billing period.
  • One-time setup fees are non-refundable once work has commenced.
  • If you believe you were charged in error, please contact us within 10 days of the charge and we will review the matter in good faith.

6. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Services to transmit spam, unsolicited messages, or communications that violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, or any other applicable law.
  • Use the Services to harass, threaten, defraud, or harm any person.
  • Attempt to gain unauthorized access to any part of our systems or networks.
  • Use the Services to collect or store personal data without appropriate consent.
  • Reverse engineer, decompile, or disassemble any component of our technology.
  • Resell, sublicense, or otherwise commercially exploit the Services without our prior written consent.

7. Telephone Consumer Protection Act (TCPA) Compliance

You are solely responsible for ensuring that your use of our automated messaging and calling Services complies with the TCPA, applicable FCC regulations, and all state telecommunications laws. This includes obtaining all required consents from your contacts before sending automated text messages or making automated calls. RojasGroupMedia provides tools and infrastructure; compliance with applicable calling and messaging laws is your responsibility.

8. Intellectual Property

All content on our website, including text, graphics, logos, software, and technology, is the property of RojasGroupMedia or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use our Services as described herein. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

You retain all rights to your own business content and customer data that you provide to us. By using our Services, you grant us a limited license to use your data solely as necessary to provide the Services to you.

9. Data and Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that your collection and use of your customers' personal data complies with all applicable privacy laws.

10. Third-Party Integrations

Our Services may integrate with third-party platforms (such as CRM systems, calendar applications, and communication tools). Your use of those third-party services is subject to their respective terms and privacy policies. We are not responsible for the performance, availability, or security of any third-party service.

11. Disclaimers and Limitation of Liability

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE MAKE NO GUARANTEES REGARDING SPECIFIC BUSINESS RESULTS, INCLUDING BUT NOT LIMITED TO LEAD VOLUME, APPOINTMENT BOOKINGS, OR REVENUE GENERATED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ROJASGROUPMEDIA, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless RojasGroupMedia, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising from: (a) your violation of these Terms; (b) your use of the Services; (c) your violation of any applicable law; or (d) any content you provide to us.

13. Termination

We reserve the right to suspend or terminate your access to the Services at any time, with or without cause, with or without notice, if we believe you have violated these Terms or if required by applicable law. Upon termination, your right to use the Services immediately ceases. Provisions that by their nature should survive termination will do so, including Sections 8, 11, 12, and 14.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in Dallas, Texas. Notwithstanding the foregoing, either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

15. Changes to These Terms

We may modify these Terms at any time. When we make material changes, we will update the "Last Updated" date and, where appropriate, provide you with notice. Your continued use of our Services after any change constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using our Services.

16. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements or order forms, constitute the entire agreement between you and RojasGroupMedia with respect to the subject matter hereof and supersede all prior and contemporaneous understandings and agreements.

17. Contact Us

If you have questions or concerns about these Terms, please contact us:

Also see our Privacy Policy.