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Privacy Policy

Last updated September 4, 2026  ·  Effective September 4, 2026

RojasGroupMedia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.rojasgroupmedia.com, call or text our phone lines, book a call with us, or use our AI receptionist services. Please read it carefully. If you disagree with its terms, please discontinue use of our website and services.

1. Information We Collect

Information You Provide Directly

Our website does not host a contact form. We collect information you choose to give us when you contact us by phone, text message, or email, when you book a call through our scheduling page, or when you become a client. This may include:

  • Full name
  • Business name and website
  • Email address
  • Phone number
  • Billing and payment information (processed by our payment provider, not stored by us)
  • Any additional information you choose to share in a conversation, email, or text message

Call Recordings and Transcripts

Calls to and from our demonstration line, and calls placed to our own business number, may be recorded and transcribed for quality, training, and record-keeping purposes. Where recording disclosure is required by law, a disclosure is played or stated at the start of the call. If you do not wish to be recorded, please contact us by email instead.

Information Collected Automatically

When you visit our website, we may automatically collect technical information, including:

  • IP address and general geographic location
  • Browser type and version
  • Operating system and device type
  • Pages visited and time spent on each page
  • Referring website or URL
  • Date and time of your visit

Information From Third Parties

If you interact with us through third-party platforms (such as social media, advertising platforms, or a scheduling tool), we may receive information from those platforms in accordance with their own privacy policies and your privacy settings on those platforms.

2. Information We Process On Behalf of Our Clients

When we operate an AI receptionist for a business client, that client's callers may provide personal information during a call — such as their name, phone number, address, appointment preferences, and the reason for their call. We process this information as a service provider on behalf of that business client, under their instructions and for the sole purpose of delivering the service.

  • The business client is the controller of that data and is responsible for its own privacy notices, disclosures, and consents.
  • We do not use caller data to market to those callers on our own behalf.
  • We do not sell caller data to anyone.
  • Business clients may request export or deletion of their caller data at any time, subject to legal retention requirements.

If you are a caller who interacted with an AI receptionist operated by one of our clients and you wish to exercise privacy rights over that conversation, please contact that business directly. You may also contact us at the address below and we will forward your request to them.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Schedule and conduct walkthrough calls and consultations
  • Build, operate, maintain, and improve our AI receptionist services
  • Bill you and process payments
  • Send service-related communications, updates, and administrative notices
  • Send marketing communications, only with your consent or as otherwise permitted by applicable law
  • Analyze how our website is used so we can improve it
  • Comply with legal obligations and protect our legal rights
  • Detect and prevent fraud, abuse, and security incidents

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information in these limited circumstances:

  • Service Providers: We share information with vendors who help us operate — including telephony and voice-AI providers, SMS providers, calendar and CRM platforms, payment processors, email providers, hosting providers, and analytics providers. These vendors are contractually required to keep the information confidential and to use it only to provide services to us.
  • Business Transfers: If we are acquired, merge with another company, or sell substantially all of our assets, information may transfer as part of that transaction.
  • Legal Requirements: We may disclose information if required by law, subpoena, court order, or governmental authority, or where we believe disclosure is necessary to protect our rights or the safety of any person.
  • With Your Consent: We may share information in other ways when you explicitly ask us to.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the website to function.
  • Analytics cookies: To understand how visitors use the site so we can improve it.
  • Advertising cookies: If and when we run paid advertising, we may use pixels from platforms such as Meta or Google to measure ad performance and show relevant ads. You can opt out through those platforms' ad settings.

Most browsers let you control cookies in their settings. Disabling cookies may affect site functionality.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer period is required or permitted by law. Client call recordings and transcripts are retained for the duration of the client relationship and for a reasonable period afterward, unless the client requests earlier deletion. When information is no longer needed, we securely delete or anonymize it.

7. Data Security

We use appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit and at rest, access controls, and periodic security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have rights over your personal information, including:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete information.
  • Deletion: Ask us to delete your personal information, subject to legal exceptions.
  • Opt Out of Marketing: Unsubscribe from marketing email at any time using the link in any message, reply STOP to any text, or contact us directly.
  • Data Portability: In some jurisdictions, receive your data in a structured, commonly used format.

To exercise any of these rights, email rojas@rojasgroupmedia.com. We will respond within a reasonable timeframe and in accordance with applicable law. We will not discriminate against you for exercising a privacy right.

9. SMS Messaging

We may send text messages to phone numbers you provide, including replies to your texts, appointment confirmations and reminders, service notifications, and — where you have consented — promotional messages.

  • Opt-In: You consent to receive text messages from RojasGroupMedia by texting us first, by giving us your number on a call or booking page, or by otherwise asking us to text you. Message and data rates may apply.
  • Message Frequency: Frequency varies based on your interactions with us.
  • Opt-Out: Reply STOP to any message at any time. You will receive one confirmation message and then no further texts unless you opt back in.
  • Help: Reply HELP for assistance, or email rojas@rojasgroupmedia.com.
  • Carriers: Mobile carriers are not liable for delayed or undelivered messages.
  • No Sharing: Your phone number and SMS consent are never shared with or sold to third parties for their own marketing purposes.
  • Client Messaging: Where text messages are sent from an AI receptionist we operate for a business client, that client is responsible for obtaining the consents required for its own contacts. See our Terms & Conditions.

10. Artificial Intelligence

Our services use automated voice and language systems to answer calls and messages. Conversations with these systems may be recorded, transcribed, and reviewed by our team to correct errors and improve accuracy. We configure our systems so they do not misrepresent themselves as human when a caller asks directly. We do not use client call content to train general-purpose public AI models.

11. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act as amended gives you the right to know what personal information we collect, to delete it, to correct it, and to opt out of its sale or sharing. We do not sell or share personal information as those terms are defined under California law. To exercise your rights, contact us using the details below. You may use an authorized agent, and we may ask for verification.

12. Other State Privacy Laws

Residents of Texas, Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have similar rights of access, correction, deletion, portability, and opt-out. We honor these requests through the same contact channel described above.

13. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have collected such information, we will delete it promptly.

14. Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing information.

15. Changes to This Policy

We may update this policy to reflect changes in our practices or the law. When we make material changes we will update the "Last Updated" date above and, where appropriate, notify you. Continued use of our website or services after a change constitutes acceptance of the updated policy.

16. Contact Us

Questions, concerns, or privacy requests:

Also see our Terms & Conditions.