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Privacy Policy

Last Updated: June 5, 2026 • Effective Date: June 5, 2026

RojasGroupMedia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.rojasgroupmedia.com and use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

When you contact us, request a demo, or sign up for our services, we may collect:

  • Full name
  • Business name
  • Email address
  • Phone number
  • Any additional information you choose to share in contact forms or communications

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and general geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website or URL
  • Date and time of your visit

Information From Third Parties

If you interact with us through third-party platforms (such as social media), we may receive information from those platforms in accordance with their own privacy policies and your privacy settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To schedule and conduct demo calls and sales consultations
  • To provide, operate, and improve our AI receptionist and automation services
  • To send you service-related communications, updates, and administrative notices
  • To send marketing communications (only with your consent or as permitted by applicable law)
  • To analyze how our website is used and improve user experience
  • To comply with legal obligations and protect our rights
  • To detect and prevent fraud and security incidents

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting business, or providing services (such as email platforms, CRM tools, calendar software, and analytics providers). These vendors are contractually obligated to keep your information confidential and to use it only as necessary to provide services to us.
  • Business Transfers: If we are acquired, merge with another company, or sell substantially all of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • With Your Consent: We may share your information in other ways if you give us explicit consent to do so.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Necessary for the website to function properly.
  • Analytics cookies: To understand how visitors use our website so we can improve it.

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of our website. We do not use cookies for advertising purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request a copy of the personal information we hold about you.
  • Correction: The right to request that we correct inaccurate or incomplete information.
  • Deletion: The right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out of Marketing: The right to opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email or contacting us directly.
  • Data Portability: In some jurisdictions, the right to receive your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at rojas@rojasgroupmedia.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. SMS Messaging Compliance

RojasGroupMedia may send automated SMS text messages to phone numbers you provide, including service notifications, appointment reminders, follow-up messages, and marketing communications. By providing your phone number and opting in, you consent to receive such messages.

  • Opt-In: You expressly consent to receive SMS messages from RojasGroupMedia by submitting your phone number through our website, contact form, or other sign-up mechanisms. Standard message and data rates may apply.
  • Message Frequency: Message frequency varies based on your interactions with our services. You may receive transactional, appointment-related, and promotional messages.
  • Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further SMS messages will be sent unless you opt back in.
  • Help: Reply HELP to any message for assistance, or contact us directly at rojas@rojasgroupmedia.com.
  • Carriers: Carriers are not liable for delayed or undelivered messages.
  • TCPA Compliance: Our SMS messaging practices comply with the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations. We obtain required prior express written consent before sending marketing or promotional text messages.
  • No Third-Party Sharing: Your phone number and SMS opt-in data will not be shared with or sold to third parties for their own marketing purposes.

9. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, please contact us using the information below.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Also see our Terms & Conditions.